Frequently asked questions about Coral Homes' after sales maintenance program

Q. What do I do in the case of an emergency?
A. Just after the practical completion stage you will be emailed a list of contacts of who to call in the case of an emergency for your home. This covers your air conditioning, electrician, hot water, pest control, plumber, roofing, appliances and windows; basically all the key contacts you need to know.

Q. When does the maintenance service period commence?
A. From the date of practical completion of your home.

Q. What is the duration of the maintenance service period?
A. 12 months in QLD and 13 weeks in NSW as per State legislation.

Q. Who do I contact if I have any non-urgent maintenance questions after handover?
A. Please call or email your maintenance customer service officer. If you can't locate their details call our head office on 07 5585 2555.

Q. What is the "defects and liability period"?
A. As stipulated in your HIA contract, the defects liability period is a period of 12 months (in QLD) and 13 weeks (in NSW) commencing on and including the date of practical completion. Any defects identified by you during this time will be addressed by Coral Homes as part of our after-sales program.

Q. How do I notify Coral Homes of items I would like addressed after handover?
A. After handover, make sure you document any such items as you notice them. When the end of the maintenance service period is approaching Coral Homes will email and call you to ensure you submit all your maintenance requests.

Q. What do I do if I have a warranty claim for a product in my new home?
A. First, refer to Coral Homes' product warranty guide for your region. Check that your claim is within the warranty period. If so, contact the relevant company directly to make a claim. If the product for which you wish to make a warranty claim is not stated in our product warranty guide contact Coral Homes’ head office on 07 5585 2555.