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Frequently asked questions about Coral Homes' service and warranty program

Q. What do I do in the case of an emergency?
A. Just after the practical completion stage you will be emailed a list of contacts of who to call in the case of an emergency for your home. This covers your air conditioning, electrician, hot water, pest control, plumber, roofing, appliances and windows; basically all the key contacts you need to know.

Q. What is the "defects liability period'? 

A. As stipulated in your HIA contact, the defects liability period is a period of 12 months (in QLD) and 13 weeks (in NSW) commencing on and including the date of practical completion. Any defects identified by you during this time will be addressed by Coral Homes as part of our after-sales program. At Coral Homes, we refer to the Defect Liability Period as the ‘Service Period’.

Q. What is excluded from your Service Period. 

A. Your service period is an opportunity to report any construction defects in your home. However, it is important to understand that in some instances, reported items may fall outside of the Service Period terms and conditions. Examples of these can include:

  • Severe weather damage – this category of damage should be directed to your preferred insurer.
  • Damage or marks to the surfaces of your home (ie. Mirrors, benchtops, windows, floor coverings and household accessories)
  • Minor settlement and shrinkage cracking which is to be expected as a home settles into its new surroundings and environment.
  • Foundation movement if the cause is found to be by means of abnormal soil conditions
  • Damaged caused by the owner

Q. When does the service period commence?
A. From the date of practical completion of your home.

Q. What is the duration of the service period?
A. 12 months in QLD and 13 weeks in NSW as per State legislation.

Q. Who do I contact if I have any non-urgent questions after handover?
A. Please call or email your Service Coordinator. They will be in touch within two weeks of handover to introduce themselves and provide their direct contact details. If you can't locate their details call our head office on 07 5585 2555.

Q. How do I notify Coral Homes of items I would like addressed after handover?
A. After handover, make sure you document any such items as you notice them. When the end of the service period is approaching Coral Homes will email and call you to ensure you submit all your requests.

Q. What do I do if I have a warranty claim for a product in my new home?
A. First, refer to Coral Homes' product warranty guide for your region. Check that your claim is within the warranty period. If so, contact the relevant company directly to make a claim. If the product for which you wish to make a warranty claim is not stated in our product warranty guide contact your Service Coordinator.

Q. Are product warranties included in the Service Period?
A. Each company offers their own product warranty which will require you as the new home owner to contact them directly. Although this is completely separate from Coral Homes, your dedicated Service & Warranty Coordinator can assist you by providing contact details and supporting documents where necessary. Alternatively, please refer to Coral Homes product warranty guide.

Q. How often should Termite Inspections be required?
A. You can take control in preventing termites from entering your home by conducting regular checks around the perimeter of your home for the tell-tale signs of termite entry. In most cases, monthly inspections should be adequate, however if you live in more susceptible areas, such as close to bushland, you should do the inspections more frequently. To comply with the pest control warranty, you will need to engage the original pest control company (dependant on your contract) to complete annual inspections every 12 months from your Practical Completion date.

Q. Can I use any Pest Control company to complete my annual Termite inspections?
A. This may void the Pest Control warranty offered by the original supplier and related queries should always be directed to the supplier in the first instance. Contact details can be found here https://coralhomes.com.au/service-warranty/product-warranty-guide-brisbane-gold-coast-sunshine-coast