Service & Warranty Process

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1 Practical Completion

The date of practical completion marks the official commencement date of your service and warranty period. Practical completion stage is reached when all work is completed in compliance with your contract including all plans and specifications for the work and all statutory requirements applying to the work. Duration of service period is 12 months in Queensland and 13 weeks in New South Wales.

2 Walk Through Inspection

Once you have reached practical completion stage, your building supervisor will contact you to arrange a walkthrough inspection of your new home. The walkthrough inspection is your opportunity to identify minor defects or omissions which are excluded from the practical completion stage of your building contract, but which you would like rectified prior to handover. You should allow approximately 2-3 hours for this meeting.
Together with your Supervisor, you will inspect your home and identify any outstanding items that need to be addressed. Your Building Supervisor will ensure these items are rectified prior to the home being officially handed over to you, a period which normally takes around ten working days from the date of the walk-through inspection.

Note: This is the time to check for any marks or damage on all surfaces as these are excluded from the service period unless noted prior to handover.

3 Handover

When all items from your walk-through inspection have been addressed for you and all payments in accordance with your contract been made, your Building Supervisor will arrange a meeting with you on site to officially handover your new home. Congratulations!

At the handover meeting, your Building Supervisor will take you through your new home and provide helpful advice, guidance and demonstrations for important matters including electricals, your foundations, general safety, pest control and proper care of your inclusions.

Finally, it’s time to pack your bags, get the keys to your new home, start planning your housewarming party and celebrate your big achievement.

4 Aftercare

To help you settle in, we will provide you with a Service Program after handover which will include a welcome call from your dedicated Service & Warranty Coordinator. We will fix any of the minor items which may occur as a result of your new home settling. Typically, these are minor defects such as hairline cracking to your cornice and cabinetry adjustments.

Your Service and Warranty Coordinator will remind you when the end of your service period is approaching and request your list of items to be look at, about 4 weeks prior to the end of the service period.

Please feel free to call or email your Service and Warranty Coordinator should any major issues arise prior to the service period ending or after.

5 Service Appointment

After your service requests have been received, your Service and Warranty Coordinator will assess and qualify each item and contact you to discuss. Once all items have been addressed, your Coordinator will then communicate with you to schedule your Service appointment at your home. This appointment Is generally booked about three weeks out so that any relevant trades can be requested to attend at the same time, minimising any unnecessary disruption to your schedule.

At this appointment, your allocated officer will complete a detailed audit of your home to ensure the guidelines issued to you back at your handover meeting have been followed, and your home is being properly maintained.

Your Officer and the required trades will then begin completing any required works as documented on your Service List.

6 Service Completion

In some instances, Coral Homes will arrange for the relevant tradespeople to contact you directly to work out times to access your property and complete some of the requested items.

You’ll receive a follow up call from your Service and Warranty Coordinator about 2 weeks after the service inspection meeting to check your satisfaction on the progress of the works, and to give you an update on any outstanding work to be completed (if required).

Once all work has been completed, you’ll receive your last call from your Service and Warranty Coordinator to ensure you are happy with the work done, followed by a final confirmation email.

7 Warranty Period

Your home is covered against structural damage by a statutory Builder’s Warranty for a period of 6½ years in QLD and 6 years in NSW.

Furthermore, Coral Homes partners with all the leading building suppliers. Working with these well-known brands means we incorporate the highest quality inclusions in your new home and each of which comes with its own manufacturer’s warranty.

Watch our Aftercare video for further information

Service and Warranty Form

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Service & Warranty Process

1

Practical Completion

2

Walk Through Inspection

3

Handover

4

Aftercare

5

Service Appointment

6

Service Completion

7

Warranty Period

Watch our Aftercare video for further information

Service and Warranty Form

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