Service & Warranty Process
Walk Through Inspection
Once you have reached practical completion stage, your building supervisor will contact you to arrange a walkthrough inspection of your new home. The walkthrough inspection is your opportunity to identify minor defects or omissions which are excluded from the practical completion stage of your building contract, but which you would like rectified prior to handover. You should allow approximately 2-3 hours for this meeting.
Together with your Supervisor, you will inspect your home and identify any outstanding items that need to be addressed. Your Building Supervisor will ensure these items are rectified prior to the home being officially handed over to you, a period which normally takes around ten working days from the date of the walk-through inspection.
Note: This is the time to check for any marks or damage on all surfaces as these are excluded from the service period unless noted prior to handover.
To help you settle in, we will provide you with a Service Program after handover which will include a welcome call from your dedicated Service & Warranty Coordinator. We will fix any of the minor items which may occur as a result of your new home settling. Typically, these are minor defects such as hairline cracking to your cornice and cabinetry adjustments.
After your service requests have been received, your Service and Warranty Coordinator will assess and qualify each item and contact you to discuss. Once all items have been addressed, your Coordinator will then communicate with you to schedule your Service appointment at your home. This appointment Is generally booked about three weeks out so that any relevant trades can be requested to attend at the same time, minimising any unnecessary disruption to your schedule.
Watch our Aftercare video for further information
The Coral Homes Difference
Since its inception in 1990, Coral Homes’ vision was to provide innovative home designs built on quality craftsmanship and exceptional attention to detail, while exceeding customer expectations. Founder Paul Sweeney was driven to make a positive difference in the industry he loved, and the principles established by Paul over 30 years ago, still guide the business today. The trusted Coral Homes brand was cemented by consistently offering customers a wide range of affordable homes with unbeatable value inclusions. In addition, customers receive a fixed-price guarantee, independent quality checks and a 50-year structural guarantee. The foundation of Coral Homes’ business is built on transparency, trust, and outstanding customer service, which sets the team apart from its competitors. Inspirational and on-trend Display Homes complemented by sophisticated technology – which allows customers to take virtual tours through homes without setting foot outside their own front door – have put Coral Homes in the driver’s seat as Queensland’s number one residential builder and one of Australia’s leading home builders.
The contents of this page are intended as a guide only. For more information please refer to a Coral Homes representative.