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After sales support

We are here to help you settle into your new home

​Coral Homes’ after-sales maintenance program commences from the date of practical completion of your home and continues until well after you move in, to ensure you settle into your home comfortably.

Your new home has been constructed to the highest standards, however it is hand-made, and like any hand-made product your home is subject to minor imperfections which can become noticeable due to settlement of the building and the natural movement of the ground under your home after construction is complete. Such issues are normally very minor such as a crack in your cornicing. Rest assured this is completely normal and can be easily rectified.

Because of this, our commitment to you doesn’t end with the handover of your home. In fact, this marks the start of the final phase of our relationship whereby Coral Homes will provide a comprehensive after sales maintenance program to address any of the items you notice after you move into your new home.

Coral Homes' after-sales maintenance program

See for yourself how our after sales program works. Download our guide to the process which provides an explanation of Coral Homes' after sales maintenance program, and how we help you settle into your home well after you take ownership of the keys.

VIEW THE PROCESS

Product maintenance information

Your new home has been constructed utilising literally thousands of products, many of which require ongoing maintenance to ensure they stand the test of time. Refer to manufacturer's information on how to properly maintain your new home.

SEE MAINTENANCE INFORMATION

Product warranty guide

Coral Homes utilises leading suppliers to incorporate the highest quality inclusions for your new home, each of which comes with its own manufacturer's warranty. To access an easy-reference product warranty guide for your home, please select your build region from the below list:

Hervey Bay
Brisbane, Gold Coast, Sunshine Coast
Tweed
Ballina, Lismore, Byron
Coffs Harbour, Grafton
Port Macquarie
Newcastle, Central Coast
Sydney

Landscaping and maintenance of your foundations

Just like other products in your home, your foundations require maintenance to maximise their performance ensure the structural integrity of your investment over time. Here is all the information you need in relation to your foundations, landscaping, site drainage and surface water grates.

HOW TO MAINTAIN YOUR FOUNDATIONS

Termite management

Your home has been constructed with an exposed slab edge around its perimeter as a termite protection zone. This is a tried and tested termite prevention method, and is designed to force termites out of the ground so they have to build a mud trail over a physical barrier before they enter your home. As a result, you will clearly be able to see if termites are trying to enter your home and you can take action accordingly.

TERMITE PREVENTION PLAN

Frequently asked questions

Coral Homes' maintenance service program is about working with you to ensure you settle in comfortably into your new home. ​​Find the answers you need to commonly asked questions about this important after sales service.

READ MORE

​NOTE: The contents of this page are intended as a guide only. Please refer to your HIA contract which takes precedence to the information shown. The term "maintenance period" is referred to as the "defects and liability period" in your HIA contract. For more information please refer to a Coral Homes representative.