We are rated 4.9 out of 5 stars by our customers
So, you have decided to build a new home and are trying to choose the right builder to partner with? Most people will choose their builder based on homes prices, reputation and home designs, however what also should be considered is their aftercare service.
First question to ask is, do they have one? At Coral Homes we continue to support you long after we have handed over the keys to your beautiful new home to you. To provide you with extended peace of mind, Coral Homes provides you with a robust ‘Service and Warranty Program’.
In fact, our Service and Warranty Program is highly regarded and rated by our customers with our Service and Warranty Officers rated an outstanding 4.9 out of 5 stars* for their superior service.
This is what some of our customers who recently finished their Service and Warranty period had to say: “Excellent pre post service and genuine staff.” – Chris, Arundel QLD
“Excellent customer service from start to finish and our Service and Warranty Officer was a great guy. Nothing was too much trouble and completed everything.” – Allana, New Beith QLD
Our Service and Warranty Program is broken down into two key sections:
Service Period: Whereby we will address any of the minor items which may occur as a result of your new home settling. Usually these issues are as simple as minor cracking to your cornices, or adjustment to doors. The Service and Warranty team will continue to liaise with you on a regular basis until you are satisfied with the repairs and are ready to enter the ‘Warranty’ phase.
Warranty Period: Your home is covered against structural damage by our warranty and if you choose to build with a steel frame, TRUECORE® steel is backed by a warranty of up to 50 years for eligible applicants^ for extended peace of mind.
Furthermore, Coral Homes partners with all the leading building suppliers like Reece, Laminex, Carpet Call, Beaumont and National Tiles, Bristile, Caesarstone®, BLUESCOPE® and Technika to name a few. Working with these well-known brands means we incorporate the highest quality inclusions in your new home and each of which comes with its own manufacturer’s warranty.
Our aftercare service is one we are proud to have excelled in and demonstrates our ongoing commitment to our customers, long after the keys to their dream home are handed over.
*September 2020 Service and Warranty NPS survey.